| QUALITY ASSURANCE - CUSTOMER SATISFACTION |
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| Indair Limited has been successfully assessed and accredited to the new ISO 9001:2000 standard. This standard focuses directly on Customer Satisfaction Objectives. |
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| These objectives apply to all our staff and are intended to compliment the day-to-day activities and the running of our business, which is to provide a first class service to all our customers. |
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Our customers will be treated professionally, efficiently and with courtesy at all times |
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Our telephones will be answered within three rings during working hours |
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All enquiries will be responded to on the same day as they are received |
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The work that we undertake and the service that we provide will be top quality and to the best of our abilities |
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We will not compromise where quality is concerned |
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We will strive to improve our working systems for the direct benefit of all our customers |
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We guarantee to give 100% effort towards personal service and customer satisfaction |
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| The management team of Indair Limited will ensure that these objectives are implemented in the day-to-day operation of the Company and commit themselves in providing the necessary resources to ensure that this is achieved. |
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